Information Governance and Institutional Trust in Digital Societies: Lessons Learned, Unlearned, and Emerging Best Practices

Managing the complex informational flows of digital societies is a key challenge in today’s world. The task of content moderation and the fight against potentially harmful disinformation fall to many organisations, public and private, for-profit and non-profit, large and small.

Their success depends in no small measure on their reputation, the ability to present themselves before their audiences, clients, and public opinion at large as trustworthy, fair, and responsible. Conversely, severe, generalised trust deficits have plagued the global public in recent years, undermining the credibility of many traditional institutions and fueling major political crises. The issue of trust in informational governance is both crucial and fraught. In the face of this information environment, it may be helpful to proceed empirically: what can be learned from localised cases of organisational trust-building and trust retention (or, vice versa, of trust squandering and pervasive suspicion) in the handling of information?

The event will showcase a series of significant case studies worldwide, to be followed by general discussion, with a view to identifying new paradigms of practical solutions for contemporary information governance.

Registration will be open until 24 April 2023 at 10h00 CET.